Return & Cancellation Policy

Your Satisfaction, Our Promise: Return Policy

At BAJ INTERNATIONAL, we are committed to ensuring that every shopping experience with us is nothing short of delight. We understand that sometimes, despite our best efforts, a product may not meet your expectations. Rest assured, your satisfaction is our top priority, and we're here to make the return process as seamless and hassle-free as possible. With our customer-friendly return policy, you can shop with confidence, knowing that we've got you covered every step of the way.

Q: How long do I have to complain about my order?

A: You must notify us of any issues with your order within 3 days of delivery. After this period, we may not be able to process your complaint.

Q: Are stitched items returnable?

A: No, stitched items are non-returnable. We recommend reviewing the size chart carefully and providing accurate measurements to ensure a perfect fit.

Q: What happens if I paid for my order using Cash on Delivery (COD)?

A: For orders placed using the Cash on Delivery (COD) payment method, refunds will be issued in the form of store credit only. The store credit can be used for future purchases on our website.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer support team on support@BAJ INTERNATIONAL.com within 3 days of delivery. We will provide you with further instructions on how to return the item.

Q: Who is responsible for return shipping?

A: Customers are responsible for shipping the returned items back to us. Alternatively, we offer the convenience of arranging a reverse pickup from your location. Please note that a courier charge of Rs 149 will be deducted from the total refund amount for this service.

Q: What condition should the returned items be in?

A: Returned items must be unused, unworn, unwashed, and in their original packaging with all tags attached. We reserve the right to reject returns that do not meet these criteria.

Q: How long does it take to process a refund?

A: Once we receive the returned items and verify their condition, we will process your refund. Please note that it may take 4-5 working days for the refund to reflect in your account.

Q: Will I receive a refund or store credit?

A: If you are eligible for a refund, it will be issued in the form of store credit. The store credit will be valid indefinitely and can be used for future purchases on our website.

Q: Are there any exclusions to the return policy?

A: Certain items, such as accessories and jewllery items, are not be eligible for returns. Refer to the product description or contact our customer support team for more information.